FILEWISELY FRONT DESK

Your front desk, on top of everything.

Every call, every text, every estimate request and every customer update lands in one place, against the car it belongs to. Nobody has to remember it, and nothing waits in someone's inbox for a quiet afternoon.

THE FRONT DESK

A missed call is a job nobody quoted.

Right now it rings out to a tech's cell, or it reaches a voicemail nobody checks until the customer has called three shops. FileWisely puts the shop's number, its texts, its voicemail and its email into one inbox where every message is attached to the car and the customer it came from, and opens in the order it arrived. Whoever picks it up sees the whole conversation, not just the last text.

  • call

    Calls, texts and voicemail on the shop's own number, not someone's cell.

  • directions_car

    Each message sits on the repair and the customer it came from.

  • inbox

    Everything arrives in one inbox, in the order it happened.

WHAT CHANGES

Nothing sits unanswered.

The three asks that go unanswered in most shops, handled in the same place as the conversations they came from.

request_quote

Estimate requests never sit.

A request that comes in from the website, a text or a call lands in the inbox with the customer attached, so you can see what is waiting and who has it.

forum

The status questions stop.

Customers get a link that shows where their car is, so they look before they call. The same link answers the adjuster the same question.

groups

The shop's own chat, in the same place.

The front desk and the techs talk inside FileWisely instead of across three group texts, so a decision about a car stays on the car.

BOOK A DEMO

Fifteen minutes. See your front desk running.

We load FileWisely with your shop's name and walk through the calls, the estimate requests and the customer link. No slides.

  • bolt

    Starts working the same day you turn it on.

  • devices

    Nothing to install. It runs in a browser and on the phones already in the shop.

  • inbox

    Every conversation lands on the car, the customer and the RO it belongs to.

Book a 15-Minute Demo