Effective Date: August 11, 2025
Last Updated: August 11, 2025
Sunshower, Inc. (“Sunshower,” “we,” “our,” or “us”) operates the FileWisely mobile application and related services (the “App”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use FileWisely.
By using FileWisely, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
When you use FileWisely, we may collect:
Personal Information
· Name, email address, phone number (if you provide it).
Policy Information
· Insurance policy documents, photos, videos, and related data you upload.
Usage Data
· Device type, operating system, app version, pages viewed, and features used.
Location Data (optional)
· Only if you enable location services for features like disaster preparation alerts.
2. How We Use Your Information
We use your information to:
· Provide and operate FileWisely features.
· Generate AI-powered policy summaries, tips, and appeal letters.
· Send reminders and alerts for policy renewals or disaster preparation.
· Improve our services and troubleshoot technical issues.
· Enhance security and prevent fraud.
3. How We Share Your Information
We do not sell your personal information.
We may share information only in the following situations:
· Service Providers: With trusted vendors who operate services on our behalf (e.g., cloud hosting, AI processing) under strict confidentiality agreements.
· Legal Requirements: If required by law, legal process, or to protect rights, safety, or security.
· With Your Consent: If you choose to share your policy or claim data with a third party.
4. Data Storage & Security
We use bank-level encryption (AES-256 at rest, TLS in transit) to protect your data.
Your data is stored on secure servers provided by trusted cloud providers such as AWS and Firebase.
Access is restricted to authorized personnel only, and access is logged and monitored.
5. Your Rights
Depending on your location, you may have the right to:
· Access, correct, or delete your personal data.
· Opt out of marketing communications.Request a copy of your data (data portability).
· Withdraw consent at any time.
California Residents (CCPA): You have the right to know what personal data we collect and request its deletion.
European Union Users (GDPR): You have the right to be forgotten, restrict processing, and lodge a complaint with your local data authority.
To exercise your rights, email privacy@filewisely.com.
6. Data Retention
We retain your data as long as your account is active or as needed to provide services.
You may request deletion of your account and associated data at any time.
7. Children’s Privacy
FileWisely is not intended for children under 13 (or 16 in certain jurisdictions).
We do not knowingly collect data from children. If we learn a child has provided personal information, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
If changes are significant, we will notify you by email or in-app before they take effect.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
Email: privacy@filewisely.com
Mailing Address: Sunshower, Inc., [730 W 17th St Costa Mesa, CA 92627]
