FileWisely Support & Help Center

We’re here to help you get the most out of FileWisely. Whether you need assistance uploading a policy, generating a summary, or managing your account, our support team is ready to assist.

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Frequently Asked Questions

How do I upload my policy?

Open the FileWisely app, tap “Upload Policy,” and follow the prompts to add your document or take a photo.

How do I get a plain-English summary of my policy?

After uploading your policy, tap “Generate Summary.” The AI will create an easy-to-read version within seconds.

Can I use FileWisely without an internet connection?

Yes, core features like pre-disaster photo storage and viewing saved summaries are available offline.

How do I delete my account and data?

Go to “Settings” → “Account” → “Delete Account.” You can also email support@filewisely.com with your request.

Is my data secure?

Yes, FileWisely uses bank-level encryption (AES-256) for data at rest and TLS for data in transit